Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund
To start a return, you can visit the support section of our app or website after logging in and let us know or send us an email at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, bodysuits, lingerie, swimwear, jewellery, underwear, event & party supplies, DIY supplies, pet supplies, fashion accessories. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on promotional items, sale items or gift cards.
We do not accept returned items that have been sent back without proper returns requests.
Shipping is at your cost. Please pack and ship the items to be returned to the our warehouse address provided by our support team. The original shipping cost (if any) is non-refundable, in most cases.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded in your AFIATO wallet or on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com